Moving on Up!

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Moving on Up!
Last weekend, I had the good fortune to be invited to join my "home town orchestra", the Santa Cruz Symphony to accompany Portland celebrity Storm Large and her band in a performance in the local Civic Auditorium. The entire event was a one-day affair--early morning flight to SFO, a Silvercar drive down the coast, a single rehearsal, and an amazing and moving performance that evening. Not only is Storm an incredible musician, but a vivacious (and colorful) personality. If you have the opportunity to see her perform with Pink Martini or with her own band (and you don't mind a bit of colorful language and bawdy humor), I wholly recommend getting to a show! If you need corroboration, look to the Oregon Music Hall of Fame who voted her Artist of the Year in 2015.
Speaking of local entertainment icons, we've booked 2016 Oregon Music Hall of Fame inductee, Pete Krebs to provide musical entertainment for our July 20th Twenty-Year Birthday Party and Open House. If you haven't already marked the date in your calendar, do it now! I'll wait...
In other news, Portland is enjoying tremendous business growth and a huge increase in commercial real estate values. This combination is resulting in a large number of office expansions and relocations. It's a good time to be a real estate developer, architect, contractor, or lender. But, the prospect of moving a business headquarters or one of its branch offices can be daunting and stressful.
Fortunately, we have a track record for success in office moves whether managing telecom installations, server room build-outs, infrastructure cabling, or day-of-show help-desk support to work out the kinks for your relocated staff. These days, we are managing several office moves simultaneously and can transfer a large part of the stress for your administrative and tech leaders from their backs onto ours. One recent move-project customer complimented our project team thusly: 
Your team did great! All the guys (and April!) were a joy to work with: diligent, easygoing, clear communicators. I really appreciate that you guys were able to help us out on such a short turnaround.
If you have an office move on the horizon, get in touch and let's talk about how to reduce some of the stress for you and your crew!
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June 15th - Happy Birthday, Andy Key
June 16th - Happy Birthday, Cheryl Gaze
Wednesday, June 28th
Wednesday, July 12th
Thursday, July 20th (RSVP Today!)
Ever since a violinist friend told me one day, "Doug, you're a Connector", I've had Malcolm Gladwell's  The Tipping Point on my book list. Frequently quoted by other business books, I finally used a business trip to Grand Rapids, MI to knock it out...
The role of technology in my life has changed dramatically over the years, from using the internet as a simple search engine, exchanging mail, interacting and corresponding with people all over the world, to now powering gadgets and tools, such as my home speaker system... 

"It has been really satisfying to get calls from people and help solve their problems. It's great hearing someone that has called in frustrated end the call happy."
You can access your Call Handling Modes from your phone by pressing the Mode soft key on the phones display. Use the navigator buttons to scroll through the 6 default options...
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The Future Looks Bright!

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The Future Looks Bright!
I recently shared some tips with customers and friends on how to stay productive and sane while traveling for business. We had a great time and covered a lot of ground with a lot of questions about staying online and making calls inexpensively while traveling internationally. Email me if you were interested but couldn't make the lunch & learn, and I'll send you my slide deck!
We were thrilled to engage with Airbnb last month in support of their office move in Portland's Old Town. Our team was agog with all the great features and amenities this truly progressive employer rolled out for its growing staff. That our other customer, Bora Architects, was responsible for the design, made the project even more satisfying!
Our leadership team spent the weekend in Pacific City Oregon for our semi-annual strategy retreat recently. We spend nearly three days together twice annually to tackle the big issues that require time and clarity away from the day-to-day operations. While we had set into motion our big three-year overall growth strategy at our previous retreat, this meeting centered on refining the plan and refining our budget process. We came back to Portland with a clearer picture of what Portland Internetworks will look like in 2019 and the future looks bright!
The Leadership Book Club choice for May was The Go-Giver: A Little Story About a Powerful Business Idea by Bob Burg and John David Mann. Unanimously, our team found the book moving, and inspiring not just for business, but for life. When I read the book last year, I was inspired enough to send copies to ten IT-industry CEO friends. And, at our retreat, Tim told me that he'd bought copies as gifts for several friends as well. If you'd like to check it out, get in touch and I'll send you the book, too!
I was in Savannah GA last week for an industry event sponsored by one of our distributor partners. Plenty of business was done and education was gained, but I was inspired by the $10,000 donated by the IT solution provider attendees, vendors, and organizers to the Willett Children's Hospital of Savannah. Not bad for a few people reaching deep for a few days.
I'm off to Boulder CO this week to perform with the Colorado Mahlerfest and then on to Pinehurst NC for Cisco's SMB Advisory Council. But, I expect to be 100% productive using Cisco WebEx, ShoreTel Mobility, Microsoft Office 365, Slack, and my  Jabra Speak 510!
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Wednesday, June 14th
June 15th - Happy Birthday, Andy Key!
June 16th - Happy Birthday, Cheryl Gaze!
Wednesday, June 28th
Lunch & Learn: ShoreTel Demo Day
We're Celebrating 20 Years in Business
There will be live music, local BBQ, and wistful affection for '90s hip-hop and 256K modems. We'll also have some fantastic treats and prizes to to giveaway too, so RSVP today!
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Adopting a "Yes" Attitude!
Solutions YES was born out of a passion for unwavering customer service and a commitment to delivering unbeatable business solutions. When a group of friends and former colleagues founded...
MeeRyan Mortinson

Ryan started at Portland Internetworks in 2017 as a member of our Service Desk Team. He'll be the primary lifeline for our clients when their internet starts acting up or the color printer needs...
ShoreTel's Extension Reassignment for a Quick Getaway
Sometimes you just need to get away from your desk, but you can't do that without bringing your phone with you. The extension reassignment option allows you to...
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Portland Internetworks is looking for a Sales Support and Procurement Specialist!
The best VPNs 2017 - IT World

Did you know that Portland Internetworks has a resource page for all your billing and support needs? Get faster service here.  

Save the Date!

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Bits and Pieces
We've been busy at Portland Internetworks and there's much to report. Too much for this small space, though, so I thought I'd simply share with you some headlines!
  • Portland Internetworks was invited to the Cisco Small Midmarket Business Advisory Board. Of the tens of thousands of Cisco Partners worldwide, only a few dozen have been asked to help shape Cisco's SMB products, services, and strategy. Members of the SMB Advisory Board are also privy to new products prior to rollout and release, and meet twice annually. I can't wait to meet my new colleagues in Pinehurst, NC this May.
  • On the heels of a successful network project for 100 retail outlets across the U.S., we were engaged by the same European-headquartered multinational to expand the rollout to another 80+ outlets. We've got to keep the client nameless, but we were happy to meet our contact in Orlando FL recently and thrilled to keep working together!
  • We began deploying new security offerings to our managed IT customers recently, including Cisco Umbrella (formerly OpenDNS) and KnowBe4 (ransomware prevention training for end users). We have also begun to deploy Microsoft's Enterprise Mobility & Security on a limited basis for enhanced mobile device management and data rights protection. We held a Security Tech Talk at a recent Portland Winter Hawks game which was well-attended and well-received. If you missed it but are interested in learning more, please get in touch!
  • Our staff continues to grow, and to accommodate more people in the same physical space, we made investments in Jarvis Sit/Stand desks from Fully (formerly ErgoDepot). We learned a lot as we shopped around and I'm happy to share our experiences if you're looking to make a change in your office furniture strategy.
  • We currently have a few Sit/Stand desks to fill, including openings supporting our sales and service teams. Check out our current job postings on our website and tell your friends. Also, be on the lookout for refreshes to our web site this month as we update it to improve its mobile-friendliness!
  • 2017 marks our Twentieth Birthday! To celebrate, we are having the Mother of All Birthday Parties on July 20th. Plans are still coming together, but we expect it will be bigger and better than ever. Help us celebrate what only about 21.3% of businesses started in 1997 have achieved! Save the date and watch for your invitation.
  • I'm writing this article in Manchester, England in preparation for a performance with the Stockport Symphony Orchestra. To share some of my tools and tips for keeping connected with the business while out of state or on another country, I'm presenting a Lunch & Learn event at our office on April 26. RSVP today to exchange experiences staying productive while you're away.
Happy Spring, everyone! 
Doug Westervelt 
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April 5th - Happy Birthday, Paul Nickila!
April 10th - Happy Birthday, Jason Moss!
Wednesday, April 12th
April 14th - Happy Birthday, Andy Zirkle!
April 16th - Happy Birthday, Joe Hamilton!
Wednesday, April 26th
Save-the-Date: Thursday, July 20th
Portland Internetworks now offers a Security Awareness service which includes phishing simulations to identify users who are prone to clicking links they shouldn't...

You will never see him show up with anything less than a friendly smile, a crisp shirt, and an attention to detail that he wields like a Jedi Master... 
After three generations of firm leadership and nearly 60 years of consistent innovation, Bora is still shaping the architectural landscape across the Pacific Northwest... 
Don't compromised your private business data with bad passwords. Take advantage of ShoreTel's Simple Password Detection Tools...
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BIM's 'Google Docs for buildings' is transforming architecture - but could it kill creativity? - Wired Magazine

Wi-Fi Security 101 - Malwarebytes Labs  

Cloud Computing - The MIT Press: Essential Knowledge Series 
9 Tips to Secure Your Unified Communications System - ShoreTel Blog

Did you know that Portland Internetworks has a resource page for all your billing and support needs? Get faster service here.  
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