With a new year comes a fresh batch of ambitions. Whether it’s hitting the gym more often, staying on top of housework, or growing your bottom line, many of us find ourselves staring down big goals in the first quarter.

With 2023 under way and our aspirations fresh in our mind, we’ve been reflecting on how the small, everyday actions can influence how we achieve our goals.
 
Earlier this winter, our leadership team attended a keynote by James Clear, author of Atomic Habits: An Easy and Proven Way to Build Good Habits & Break Bad Ones. In his book, Clear lays out how tiny, microscopic improvements that we make each day, over time, can add up into remarkable and lasting impacts. Clear explains:
 
“Habits are the compound interest of self-improvement. The same way that money multiplies through compound interest, the effects of your habits multiply as you repeat them. They seem to make little difference on any given day and yet the impact they deliver over the months and years can be enormous.”  
 
Inspired by this idea of constant and incremental improvement, we looked inward and assessed how we could apply this idea to achieving our objectives. As goal setters and go-getters, we’re never lacking for goals to chase or challenges to tackle. So, we rolled up our sleeves and got to work!

The results were even better than we’d imagined. 
 
We’ve reduced our number of open tickets by 76% and our average client satisfaction score is up to 97% — all from showing up together and chipping away, day by day. We’re proud of all the ground that we’ve covered and equally committed and excited to keep up the progress.  
 
Whatever goals lay ahead of you for this year, by committing to get a little bit better each day, you’re paving your own road to success. Even the smallest actions can compound into remarkable results. You know what they say: the best way to eat an elephant is one bite at a time. 🐘