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IT Management
You could spend in-house resources on IT systems. Or, use our entire team’s breadth and depth of expertise across specialty disciplines, at a predictable monthly cost that’s often less than an in-house employee would cost. Together, we translate your company’s needs into technology implementations—efficiently and cost-effectively.
Helpdesk
Our certified pros are ready and waiting to nip problems in the bud as soon as they arise. Through our remote access and web conferencing tools, we can offer prompt, friendly help with service requests right when you need it. And if we can’t resolve your situation remotely, we’ll hit the ground and send a field services team member directly to you for hands-on help.
Network Hardware Fulfillment, Consulting, and Implementation Services
We’ll help you figure out when you need new network equipment, whether you need it on a small scale or large scale, and what exact type is right for your needs. We have a range of hardware partnerships that let us purchase network equipment, and our certified engineers are then available to design, configure, ship to your location, or deliver and install on-site. Never again will you need to toil with tiny Allen wrenches or say prayers for wayward routers.
Computer Hardware and Software Fulfillment
We partner with Microsoft, Dell, APC, and others, which helps us get competitive rates on hardware and software purchases. And even better, we use our in-house expertise to make sure you’re ordering exactly the right product for your needs. We’re all over it like tattoos on Portland.
Internet Access
We know internet downtime is never good for the bottom line. It’s not only wasteful—it’s as frustrating as it gets. That’s why we’re a single provider who works with multiple carriers in the background, carefully coordinating reliable service to ensure one outage won’t disrupt everything else along the line. Consistent connectivity is the name of the game.
Wide Area Networks
A good Wide Area Network (WAN) makes your business like a well-woven spider web, with all its sites interconnected by multiple threads. (Envision this without any actual spiders; they’re menacing. We are not menacing. If you must imagine spiders, they are fluffy and helpful and have googly eyes.) Anyway, our WAN services connect your locations across a wide geographic area. We can configure and connect multiple sites, getting extra fancy with backup connections and additional vendors to make sure you get seamless connectivity.
Managed Networks
We specialize in keeping branch offices connected to their headquarters, whether you have one office or one hundred. And from building your network to securing and managing it, we’ll offer full setup and support. We work with telecom carriers throughout the country to provide a reliable and dependable network to sustain your operations. You can’t grow your business without a network that can keep up; we go further and offer a network that helps your business flourish to its full potential.
Unified Communications Systems and Support
Business communications and transactions have changed a lot in recent years, moving from desktops to mobile phones and handheld devices. We offer Unified Communications systems that bring voice, email, voicemail, instant messaging, and videoconferencing together for efficient, easy mobile access. We take a good, close look at your communications needs and build a system that delivers an ROI worth talking about.
Telecom Agency Services
We can act as an agent for any telecom needs, meaning you get to work with a nimble, responsive company while we use our contacts and experience to efficiently navigate and communicate with the telecom folks. Because we know you like waiting on hold for customer service call centers about as much as you like stubbing your pinky toe.
IT Management
You could have an in-house employee try to manage and maintain your IT systems, but that person would be susceptible to what psychologists formally call Chronic Overwhelmment. (Meaning, the employee may softly weep onto his well-creased pages of What to Do When Your POS System Crashes Five Days Before Christmas.) We offer an entire team’s breadth and depth of expertise across specialty disciplines, at a predictable monthly cost that’s often less than an in-house employee would cost. Together, we efficiently translate your company’s needs into technology implementations.
Helpdesk
Our certified helpdesk experts use the latest tools to support your organization’s computer and network users, troubleshooting problems and challenges large and small. Through our remote access and web conferencing tools, we can provide quick, friendly help for service requests. Basically, we’re constantly with you, but not in a creepy way. Our responsive field services team and access to IT partners in other regions means we can dispatch on-site, hands-on service if remote access isn’t resolving the problem fast enough.
Network Hardware Fulfillment, Consulting, and Implementation Services
We don’t just procure the right equipment for you—we offer our full expertise in implementation and support. Our breadth of hardware partnerships lets us purchase network equipment in any quantity; our certified engineers are then available to design, configure, and ship to your location or deliver and install on-site. We then stand by for post-installation change management. Your project is our project, start to finish.
Computer Hardware and Software Fulfillment
As partners with Microsoft, Dell, and Lenovo, we can offer competitive rates on any hardware or software purchases. And even better, we use our in-house expertise to make sure you’re ordering exactly the right product for your needs. We won’t hesitate to run interference if you’re about to buy something you don’t really need.
Internet Access
As an internet service provider with multiple upstream providers, we provide local T1, metro Ethernet, wireless, fiber, or other connectivity. We work with the underlying carriers to ensure reliable service while mitigating the risk of a single upstream outage taking down all connectivity. Which is important because internet outages don’t just disrupt your LAN birthday party—they stomp on your workplace Zen too. And we can’t have that, can we?
Wide Area Networks
Wide Area Network services allow us to configure and connect multiple sites. We’re more versatile than most MPLS implementations, and it’s not just our moms who say so. We can configure primary and backup connections at multiple sites using multiple vendors (or internet service provided by us) to enable connectivity at any number of remote sites. We support anywhere from a single site to dozens (or more) of connected locations.
Managed Networks
We can support your business’ private or virtual private Wide Area Networks, whether you have one office or one hundred. Even for companies whose geographic footprints range far and wide, we specialize in keeping branch offices connected to their headquarters. We work with telecom carriers throughout the country to provide a reliable and dependable network to sustain your growing operations.
Unified Communications Systems and Support
Business communications and transactions have changed a lot in recent years, moving from desktops to mobile phones and handheld devices. Unified Communications Systems from ShoreTel and Cisco bring voice, email, voicemail, instant messaging, and videoconferencing together for efficient, mobile access and availability. We take a good, careful look at your communications needs and set up a system that will result in a real return on your investment. (Even if you’re not the numbers person at your company, the numbers person will shower benedictions upon you.)
Point-of-Sale Support
The stakes are high: modern point-of-sale systems need to handle a vast number of transactions each day, which means that hardware failures can severely impact your revenue if they aren’t resolved promptly. The challenge is even greater for organizations with multiple locations and extended retail hours. That’s why we use remote-access tools and quick-response field teams to minimize revenue loss by troubleshooting, fixing, or replacing hardware components as quickly as possible. Our team can also deploy hardware upgrades and migrations across your company during off hours to limit lost sales during major rollouts.
Telecom Agency Services
We can act as an agent for any telecom needs, meaning you get to work with a nimble, responsive company while we use our contacts and experience to efficiently navigate and communicate with the telecom folks.
Strategic Partners
We don’t need to use bleeding edge technology, or be tip of the spear IT trailblazers. Instead, we partner with proven industry leaders to provide the absolute best solutions for our clients. Tried and true - we use these products ourselves!
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