To Support You
Like, literally we’re sitting here ready to helpNeed help? We’re on it. Right now. That’s how much we care. In fact, we’ve set up three ways (beyond making a phone call) that you can get IT support this very minute!
Chat Assist
If you have a question, or a question about what your question should be.
Don’t worry if you don’t know where to begin! That’s what this option is all about. You don’t have to be fluent in IT-speak or have an inkling about what’s wrong before you reach out. Our Chat Assist software lets you start a conversation with one of our live technicians whenever you need to. Then we’ll translate your problem into accurate and timely support—whether we can troubleshoot on the fly or we need to help you start a proper service ticket.
Chat temporarily unavailable as we migrate to a new chat platform.
Customer Portal
Where you can track service requests, bills, and other odds and ends.
Here’s your one-stop shop to create and track service requests, access our ticketing system, view and pay bills, and update vital information. Log in any ol’ time to have a look at what’s happening, access helpful tools, or summon assistance. If you don’t already have access to the portal, have your primary contact call us to set up a password. If you do have access, tally-ho!
On the off chance, you need some guidance getting logged in for the first time, watch this video.
Want to see how to open a Support Request? There’s a video for that.
Want to get your bills paid? You guessed it: video!
Remote Session
Give us temporary access to have a look inside your computer.
If you were having heart attack symptoms, you wouldn’t ask your doctor to diagnose it over the phone, would you? Nope—you’d go straight in to get everything checked out under the hood. Sometimes that’s what it’s like when you’re having a tricky or urgent computer problem—we can fix you up faster if we have access to do in-depth testing to see what’s going on. Don’t worry—our access during a remote diagnostic session is only temporary. You have the power to disconnect at any time, and we can’t get into your computer again without your permission. So if one of our technicians has given you a code to set up a remote session, click this link.
We understand that circumstances are ever-changing, which is why we try to be a stable and consistent resource for your IT needs. We’re just an email, chat, or phone call away whenever an IT need arises. Computer problems may be unpredictable, but your problem-solving team isn’t. You can email us at support@pdx.net, give us a call at (503) 972-7272, or send your technical requests from our contact page too.
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